At IMMUXIN, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help. Please read our Return Policy carefully.
You have 14 calendar days from the date of receiving your order to return an item for a refund or exchange. To be eligible for a return:
To initiate a return, please contact our customer support team at info@immuxin.shop with the following information:
We will provide you with return instructions and the return address.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 14 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Note: Original shipping fees are non-refundable. If you received a promotional discount, the refund will reflect the amount actually paid.
If you need to exchange an item for a different product, please initiate a return (as above) and place a new order for the desired item. This ensures faster processing.
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide your order number and clear photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
For hygiene and safety reasons, the following items are non-returnable:
If you haven’t received your refund after 14 business days, please check with your bank or credit card company. If the issue persists, contact us at info@immuxin.shop.
If you have any questions about our Return Policy, please reach out to us: